Multi-channel customer relationship

Solutions

Multi-channel customer relationship
IT outsourcing management
Prepaid
Telecom services operator
References

The multiple channels of interactive communication give a new dimension to customer relationship management.

Market leader for over 20 years, Prosodie builds hands-on solutions for client acquisition or loyalty programs intended for enterprises and Public services, whatever the channel: phone (fixed line or mobile) or Internet.

Prosodie offers a large set of contact management solution to improve the customer satisfaction:

Advanced Speech Recognition solutions with progressive voice portals, robust speech recognition engines, natural language experience, recording tools and speech analytics
Interactive contact management: e-mail, chat, avatars, IVVR, xMS
Contact Center solutions for dynamic call routing and management (ACD)
Outbound calls, alert and notification campaigns.
Telephony over IP (hosted IPBX or IP Centrex value added services)

Contacts: +33 (0)1 46 84 12 97
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