Charles De Saint Remy

Customer Experience Evangelist

Mission: leading the Salesforce.com Service Line for Prosodie, driving sales, business development and marketing.

This includes:

– Sourcing, managing and implementing new business opportunities with Salesforce.
– Defining Prosodie product integration roadmap with the service cloud.
– Coordinating joint marketing events with Salesforce and CapgeminiCore team member of the European Leadership Team of the Salesforce.com serviceline within Capgemini.

Mon expérience

Mes articles sur le blog Prosodie

Mon expérience

My professional life has been guided by 2 drivers.

The first one is the digital transformation in the way companies interact with their customers. I started creating websites for Nestle, Airbus and Citroen when the web was seen as a top down communication tool. I now work in a CRM company, that provides multichannel customer experiences for major corporations such as SwissLife or Samsung. With the fundamental shift in how businesses are expected to behave, there has never been a better time to work in Customer Experience.

Deeper inside of me is a more personal driver: storytelling. It is a passion I’ve nurtured most notably in my spare time, reading books and writing scripts. 

Only recently did I realize the deep connection between my true interest in digital solutions and my passion for storytelling, when I read Daniel Pink’s book, “A whole new mind”. Daniel tells us we are now in a conceptual age, “in which artists, inventors, designers,and storytellers – will now reap society’s richest rewards and share its greatest joys”.

I realized it was time to unleash my right brain. I wanted to become a great corporate storyteller.

I am also the father of 3, and a long distance triathlete.

Mon Twitter

  • Charles de St Remy | @Cdesaintremy
    We need trustworthy third-party solutions to face the digital advertising duopoly https://t.co/JVXM8PCYGM… https://t.co/jNyPgYhd1Q Il y a 1 week.
  • Stéphane GENDREL | @sgendrel
    Adam analyse vos campagnes en permanence, il ne dort pas, ne mange pas mais a besoin de moi pour présenter ses voeu… https://t.co/wfWrXhPE0H Il y a 2 months.
  • Park Howell | @ParkHowell
    Create a Pitch Story That Moves Investors https://t.co/hGkEeXniDg Il y a 2 months.
  • Lecharles | @lecharleslozano
    The rise of artificial intelligence and machine learning in search https://t.co/V57esBuS3Y Il y a 5 months.