Laurent Marcheras

Product Manager

Digital Experience on every screens : web, mobile, tablet, digital store,…

Solutions for customer care and transformation (liveChat, emai, click-to-video, virtual assistant, social media, etc)

Innovation and business devlopment : Internet of things, WebRTC, ..

Mon expérience

Mes articles sur le blog Prosodie

Mon expérience

Every single day I spent my time to imagine how to enhance user experience on digital screens, leveraging customer satisfaction and transformation for companies.

Passionated by innovation and new technologies, and with a large background both telecom and web, I contribute helping clients to reach these objectives.

My specialities are Strategic Marketing & Product Management.Solutions :Customer care tools : Virtual Assistant – LiveChat – – Cobrowsing – Click-to-call/ click-to-video (webRTC technologies) – SMS – Email – Social Media customer care and community management – IVR – ACD – Natural Language Processing , …Mobile and tablets Customer Experience : Apps design, ergonomy and development, Visual IVR, mobile assistant , livechat on mobile, App-to-emailDigital Store – Web-to-store – ShowroomingInternet of things

Mon Twitter

  • Laurent MARCHERAS | @lmarcheras
    Take customer loyalty to the next level with #Odigo for @Salesforce Il y a 1 year.
  • Laurent MARCHERAS | @lmarcheras
    “#Odigo for #Salesforce is reliable all-channel experience that drives exceptional levels of satisfaction #CX” Il y a 1 year.
  • Laurent MARCHERAS | @lmarcheras
    Nouveau point de contact entre les marques et les consommateurs : les boutons connectés #IoT via @Emarketing_fr Il y a 1 year.
  • Laurent MARCHERAS | @lmarcheras
    @DD_Retail4All test jeudi 12 Il y a 2 years.