The Crédit Agricole en Bretagne launches the “Mon Conseiller” mobile application
The Caisse d’Epargne Rhône Alpes opens its 1st New Definition Branch in Lyon
La Redoute chooses integrated multichannel customer relationship management based on the best solutions on the market
The 45,000 Pôle Emploi advisers manage more than 8 million calls a year
“For me, Prosodie-Capgemini is where it’s at for prepaid: that’s the first thing. The second is that the relationship we have been able to have with Prosodie-Capgemini goes beyond a contractual relationship: it has been a real partnership. And lastly, and what may characterise Prosodie-Capgemini, is the application.”
Bertrand Simonin, Paperless Project Director, Sodexo Pass France.
“When we set up La Banque Postale Financement, we chose Odigo for the intelligence, effectiveness and flexibility of contact on all channels. The features met all of our needs and as Odigo is easy to deploy, and it reduced the risks inherent in the implementation of a new service team”
Olivier Morin, Director of Operations, La Banque Postale Financement
“We didn’t want a classic IVS but a solution that can understand what a caller wants, however he expresses himself. With Natural Language qualification combined with the Odigo distribution engine, our challenge was to accurately distribute calls to make assistance as efficient as possible”
Régis Arvaron, Customer Services Manager, SwissLife
The challenges and constraints faced by Virgin Mobile led Prosodie-Capgemini to offer its Cloud solution, Odigo, a solution that is quick to implement and that relies on a pay-per-use economic model.
“We implemented Odigo 3 years ago for some of our activity. The excellent quality of service and other benefits that Odigo has given us—in particular, customer satisfaction and technical performance—led to us deploying Odigo for all of our online services”
Christophe Orban, Customer Service Manager, Antargaz