Interconnectedness – the Solution to its Own Problem

Joined-up thinking in an increasingly joined-up world. The evolution of technology has made it possible to manage customer interaction on a single, interconnected channel. In an era where communication between organizations and their individual customers are fuelling an increased number of interactions, why not use smart technology to take care of your low-complexity cases?  Until only […]

Dreamforce 2015: connecting the Internet of Things to the customer

From 15 to 18 September last year, Prosodie-Capgemini attended Dreamforce '15, the annual event organised by Salesforce.com in San Francisco. With 170,000 people registered and more than 1,400 conferences, it presented an opportunity for Prosodie to meet customers, partners and employees from the four corners of the earth. Why did the Odigo team attend Dreamforce […]