Happy Agent, Loyal Customer

Tomorrow’s customer service agents will be versatile, autonomous, proactive people, who will be able to handle written and spoken requests across channels. Eric Dadian, president of Association Française de la Relation Client (AFRC—the French Association for Customer Relationships), shares insights on how organizations can empower their employees and customer service agents to improve their customer […]

Considerations for Implementing a Global Contact Center

Internet access and/or a phone number are enough for any contact center agent to be connected to a “global virtual contact center. With voice still the most important channel of customer engagement, and given that traditional phone networks don’t work well across long distances, any company considering setting up a global virtual contact center should […]

Return to the Talk’ 2016

Thank you very much for coming. Strikes, floods, transport problems did not prevent you from participating in the 2016 edition of the Talk ! For several weeks, the speakers, called the Talkers, have thoroughly prepared and repeated their customer relationship story. Although they come from different industries, they share the same need  to put their […]

#strategiec, Customer Strategy Tradeshow

2016 edition of the Customer Strategy Tradeshow is coming to an end and we would like thank you all for visiting our stand. During these 3 days, we had the opportunity to exchange experiences, meet with you for the first time or, in some cases, meet again those of you who we already know, present […]

The Community Manager's place in customer relations 2.0

In France, there are more than 54 million Internet users, i.e. 83% of the French population. Furthermore, 68% of French people are on at least one social network. The use of social networks is therefore no longer a question in France, where more and more users are speaking their mind, sharing their experiences and asking […]

Infographic: Our customers speak!

During the Prosodie-Capgemini Encounters on 24 June 2014, we asked our customers about the transformation of their Front Office services. this is what they had to say:

Find out what our guests thought of the 2014 Prosodie Encounters and how the Antoine De Galbert exhibition inspired them

Reflection on the 5 innovations set to revolutionise customer relations

Last Thursday, Prosodie-Capgemini and Capgemini Consulting, in partnership with AFRC, invited 70 customers to the Capgemini Innovation Lab. The objective: to discover and reflect on 5 innovations that, in the short and medium term, look set to turn the customer relations world upside down. Out for the morning at @CapgeminiLabs with the teams from @ProsodieCap@AFRC_v2 […]

Infographic: Customer Experience as seen by Prosodie-Capgemini customers

This infographic reveals Customer Experience trends for the coming years. The figures are taken from a survey of 300 people last June during the Prosodie-Capgemini Talk. So what does this survey tell us? For the next 2 years, the smartphone will be the priority channel Almost 1/3 of Prosodie-Capgemini customers confirm that the smartphone will […]

Customer Relations #LeTalk: an emotional evening!

On Tuesday 2 June, Prosodie Capgemini welcomed customer relations players to an evening of exchange at the Gaité Lyrique. The speakers were welcomed and encouraged by a packed room. Thanks to everyone who came along! Four large companies drew on their experience, sharing with us their customer relations stories, whether anecdotes or epics. Following an […]

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