Reflection on the 5 innovations set to revolutionise customer relations

Last Thursday, Prosodie-Capgemini and Capgemini Consulting, in partnership with AFRC, invited 70 customers to the Capgemini Innovation Lab. The objective: to discover and reflect on 5 innovations that, in the short and medium term, look set to turn the customer relations world upside down. Out for the morning at @CapgeminiLabs with the teams from @ProsodieCap@AFRC_v2 […]

Infographic: Customer Experience as seen by Prosodie-Capgemini customers

This infographic reveals Customer Experience trends for the coming years. The figures are taken from a survey of 300 people last June during the Prosodie-Capgemini Talk. So what does this survey tell us? For the next 2 years, the smartphone will be the priority channel Almost 1/3 of Prosodie-Capgemini customers confirm that the smartphone will […]