Happy Agent, Loyal Customer

Tomorrow’s customer service agents will be versatile, autonomous, proactive people, who will be able to handle written and spoken requests across channels. Eric Dadian, president of Association Française de la Relation Client (AFRC—the French Association for Customer Relationships), shares insights on how organizations can empower their employees and customer service agents to improve their customer […]

#strategiec, Customer Strategy Tradeshow

2016 edition of the Customer Strategy Tradeshow is coming to an end and we would like thank you all for visiting our stand. During these 3 days, we had the opportunity to exchange experiences, meet with you for the first time or, in some cases, meet again those of you who we already know, present […]