Considerations for Implementing a Global Contact Center

Internet access and/or a phone number are enough for any contact center agent to be connected to a “global virtual contact center. With voice still the most important channel of customer engagement, and given that traditional phone networks don’t work well across long distances, any company considering setting up a global virtual contact center should […]

#strategiec, Customer Strategy Tradeshow

2016 edition of the Customer Strategy Tradeshow is coming to an end and we would like thank you all for visiting our stand. During these 3 days, we had the opportunity to exchange experiences, meet with you for the first time or, in some cases, meet again those of you who we already know, present […]

Reflection on the 5 innovations set to revolutionise customer relations

Last Thursday, Prosodie-Capgemini and Capgemini Consulting, in partnership with AFRC, invited 70 customers to the Capgemini Innovation Lab. The objective: to discover and reflect on 5 innovations that, in the short and medium term, look set to turn the customer relations world upside down. Out for the morning at @CapgeminiLabs with the teams from @ProsodieCap@AFRC_v2 […]