Interview with Christian Barbaray, author and expert in customer relationship

With his recently published book Satisfaction, fidélité et expérience client, Christian Barbaray CEO and founder of Init, agreed to present to us his perspective on customer relationship. You revealed that it took you 2 years to write this book, it is available in bookstores for a few weeks, what new messages or new approaches do […]

The Credit Agricole en Bretagne is introducing digital into its banking relations with the Mon Conseiller mobile app!

A national study conducted by the Crédit Agricole reveals that the number of customers with smartphones in Brittany is higher than the national average, with more than half of inhabitants owning a smartphone. And in general, customers are also demanding digital interaction and proximity from their advisers. The development of mobiles and tablets has led […]

Three questions for Ronan Souberbielle, Director of International Development and Marketing

1. Ronan, the latest Contact Centre as a Service study by Gartner puts Prosodie-Capgemini in a leading position. How do you explain this? We are very proud of this position. Prosodie-Capgemini has offered contact centre solutions in cloud mode for over 10 years and invests thousands of man-days each year keeping Odigo at the cutting edge […]

ISO/IEC 27001 certification, a business-focused certification?

ISO/IEC 27001 certification is an information security standard that is now recognised worldwide. Sylvie Gauthier, Customer Satisfaction and Performance Director at Prosodie-Capgemini, discusses this ambitious project. In a few words, what is the ISO/IEC 27001 standard and what impact does it have on a company? The purpose of standard ISO 27001 is to put in place an Information […]