Interview with Christian Barbaray, author and expert in customer relationship

With his recently published book Satisfaction, fidélité et expérience client, Christian Barbaray CEO and founder of Init, agreed to present to us his perspective on customer relationship. You revealed that it took you 2 years to write this book, it is available in bookstores for a few weeks, what new messages or new approaches do […]

And we’re off… 3 days of conferences at the 2014 Women’s Forum

For the third year running, Capgemini has renewed its partnership with the Women’s Forum to promote equal opportunities and gender equality. This event brings together famous men and women from around the world, representatives of companies, governments, academia, the arts and culture. Their aim is to encourage the contribution of women to society and strive […]

The Credit Agricole en Bretagne is introducing digital into its banking relations with the Mon Conseiller mobile app!

A national study conducted by the Crédit Agricole reveals that the number of customers with smartphones in Brittany is higher than the national average, with more than half of inhabitants owning a smartphone. And in general, customers are also demanding digital interaction and proximity from their advisers. The development of mobiles and tablets has led […]

Women’s Forum 2014: education and the place of women

To mark the 10th anniversary of the Women’s Forum, Prosodie Capgemini, alongside Backelite and Capgemini, keenly followed the three days of conferences. Outstanding speakers This year, once again, the conferences gave a forum to big names from the world of politics, economics, media and culture, who do their bit on a daily basis to build […]

Three questions for Ronan Souberbielle, Director of International Development and Marketing

1. Ronan, the latest Contact Centre as a Service study by Gartner puts Prosodie-Capgemini in a leading position. How do you explain this? We are very proud of this position. Prosodie-Capgemini has offered contact centre solutions in cloud mode for over 10 years and invests thousands of man-days each year keeping Odigo at the cutting edge […]

The Odigo club, a place to share and exchange

For its 4th edition, the Odigo users club again attracted plenty of participants. These biannual meetings are, above all, a place where customers can share. They share feedback with their counterparts in other organisations, get up to date with all the latest news about the solution or say what they would like to see improved. […]

Gender equality: the Capgemini promise

How can the position of women be supported in the company? How can the percentage of women recruited be increased? At the beginning of April 2015, the Capgemini Economic and Social Unit (UES) signed a new workplace gender equality agreement to try and answer these questions. Bruno Dumas, Director of Social Affairs at Capgemini, presents […]

ISO/IEC 27001 certification, a business-focused certification?

ISO/IEC 27001 certification is an information security standard that is now recognised worldwide. Sylvie Gauthier, Customer Satisfaction and Performance Director at Prosodie-Capgemini, discusses this ambitious project. In a few words, what is the ISO/IEC 27001 standard and what impact does it have on a company? The purpose of standard ISO 27001 is to put in place an Information […]