Interview with Christian Barbaray, author and expert in customer relationship

With his recently published book Satisfaction, fidélité et expérience client, Christian Barbaray CEO and founder of Init, agreed to present to us his perspective on customer relationship. You revealed that it took you 2 years to write this book, it is available in bookstores for a few weeks, what new messages or new approaches do […]

The Credit Agricole en Bretagne is introducing digital into its banking relations with the Mon Conseiller mobile app!

A national study conducted by the Crédit Agricole reveals that the number of customers with smartphones in Brittany is higher than the national average, with more than half of inhabitants owning a smartphone. And in general, customers are also demanding digital interaction and proximity from their advisers. The development of mobiles and tablets has led […]

Three questions for Ronan Souberbielle, Director of International Development and Marketing

1. Ronan, the latest Contact Centre as a Service study by Gartner puts Prosodie-Capgemini in a leading position. How do you explain this? We are very proud of this position. Prosodie-Capgemini has offered contact centre solutions in cloud mode for over 10 years and invests thousands of man-days each year keeping Odigo at the cutting edge […]

The Odigo club, a place to share and exchange

For its 4th edition, the Odigo users club again attracted plenty of participants. These biannual meetings are, above all, a place where customers can share. They share feedback with their counterparts in other organisations, get up to date with all the latest news about the solution or say what they would like to see improved. […]