Three questions for Ronan Souberbielle, Director of International Development and Marketing

1. Ronan, the latest Contact Centre as a Service study by Gartner puts Prosodie-Capgemini in a leading position. How do you explain this? We are very proud of this position. Prosodie-Capgemini has offered contact centre solutions in cloud mode for over 10 years and invests thousands of man-days each year keeping Odigo at the cutting edge […]

Prosodie-Capgemini and COP21: a solidarity-based commitment

From Monday 30 November until 11 December 2015, France will host and chair the 21st Conference of the Parties to the United Nations Framework Convention on Climate Change, the COP 21. This is an opportunity for Prosodie-Capgemini to join forces with the Group in key best practice actions. The Group had already demonstrated its commitment […]

Dreamforce 2015: connecting the Internet of Things to the customer

From 15 to 18 September last year, Prosodie-Capgemini attended Dreamforce '15, the annual event organised by in San Francisco. With 170,000 people registered and more than 1,400 conferences, it presented an opportunity for Prosodie to meet customers, partners and employees from the four corners of the earth. Why did the Odigo team attend Dreamforce […]

Apple Watch: overview and initial figures for the world’s best-selling smartwatch

Just 24 hours after its launch, Apple’s smartwatch became the market bestseller! What is special about the watch from the US giant? What are the main differences with its competitors? What type of applications can be developed for an Apple Watch? Here is the analysis of Backelite, our agency that specialises in the design and […]

The Odigo club, a place to share and exchange

For its 4th edition, the Odigo users club again attracted plenty of participants. These biannual meetings are, above all, a place where customers can share. They share feedback with their counterparts in other organisations, get up to date with all the latest news about the solution or say what they would like to see improved. […]

Customer Relations #LeTalk: an emotional evening!

On Tuesday 2 June, Prosodie Capgemini welcomed customer relations players to an evening of exchange at the Gaité Lyrique. The speakers were welcomed and encouraged by a packed room. Thanks to everyone who came along! Four large companies drew on their experience, sharing with us their customer relations stories, whether anecdotes or epics. Following an […]

Relive the ACSEL Digital Awards

The 6th ACSEL digital awards, held in the beautiful setting of the Odéon theatre, were once again a resounding success. Arnaud de Puy Fontaine (Chairman of the Vivendi Board) and Nathalie Kosciusko-Morizet (former Minister for the Digital Economy) both said they were honoured to have been given the chance to speak on the theatre’s stage. The focused […]

Gender equality: the Capgemini promise

How can the position of women be supported in the company? How can the percentage of women recruited be increased? At the beginning of April 2015, the Capgemini Economic and Social Unit (UES) signed a new workplace gender equality agreement to try and answer these questions. Bruno Dumas, Director of Social Affairs at Capgemini, presents […]

ISO/IEC 27001 certification, a business-focused certification?

ISO/IEC 27001 certification is an information security standard that is now recognised worldwide. Sylvie Gauthier, Customer Satisfaction and Performance Director at Prosodie-Capgemini, discusses this ambitious project. In a few words, what is the ISO/IEC 27001 standard and what impact does it have on a company? The purpose of standard ISO 27001 is to put in place an Information […]

Hamon Law: risks and opportunities for the insurance sector

On 1 January 2015, the enforcement of the Hamon Law sounded the death-knell for coercive relationships between insured consumers and their insurers: after the first year of a contract, there is no longer an anniversary date, or a need for communication by registered post in order to terminate the current contract. This of course harks […]