Business Consulting

Your customer service transformation

We offer our clients audit missions to optimize customer service organizations and the uses of our tools. We also carry out assistance assignments to clients, to support our clients throughout a project.

Your customer data

We analyze your customer data in order to:

  • Improve customer satisfaction (by reducing the volume of re-calls and reiterations)
  • Lower service costs (by increasing your agent productivity)
  • Increase generated revenue

The ergonomics of your services

We perform audits to optimize the experience of the voice channel, whether it is a natural language service or a traditional DTMF. The objectives are to improve the customer journey, and reduce the qualifying time and waiting times.