A complex and changing industry
In an incredibly competitive environment with complex regulations, customers are looking for more than transactions. The criticality of interactions in the insurance industry call for an impeccable service quality and a technical ability to withstand ramping up in the event of natural disasters, for example.
Both social protection companies and major insurance companies have to set themselves apart in their relations with beneficiaries and underwriters, with a wide range of services and a an innovative customer service.
Odigo for all touch points
We provide solutions to tailor relationships between clients and insurers. We strive at delivering a consistent and meaningful channel experience across all potential touch points: from the branch to the watch.
« Thanks to new customer relations channels, particularly mobile ones, insurance firms will be able to personalise communication and build customer loyalty while improving their performance » Germain Piveteau, Commercial Manager, Insurance Sector.