Physical and digital experiences are no longer separated
Retailers need to fuse digital and physical experiences, to allow customers to move easily between the two. Yet few companies are providing this seamless customer experience. Many still run their physical and digital operations separately, creating disconnects that frustrate customers.
The way that consumers make purchasing decisions has dramatically altered: they stand in stores, using their smartphones to compare prices and product reviews, and family and friends instantly weigh in on shopping decisions via social media.
Odigo for all the retailer touchpoints
« By relying on a cross-channel organization, by guaranteeing a new in-store experience for customers and by introducing new digital tools, distribution companies will be able to set themselves apart and build customer loyalty» Germain Piveteau, Commercial Manager, Distribution Sector.
We help distribution companies overcome these new challenges. Odigo manages efficiently inbound calls (to stores and contact center), enhances online support (with chat and video) and offers 24/7 conversation capabilities (Odigo Concierge).