A new competition
As the utilities market opens up to competition, long-standing companies need to adapt. The increase in the cost of raw materials and stricter environmental constraints influence margins. New regulations also increase the pressure from new competitors.
To confront these changes and set themselves apart, companies are implementing customer loyalty and customer winning strategies that are fairly new to this historic sector of our economy.
Odigo for utilities
We offer digital solutions to increase your customer’s autonomy and improve their experience. Odigo Concierge lets you dialog with your customers 24 hours a day, 7 days a week. Our mobile solutions reduce your incoming calls and Odigo Campaign lets you quickly alert your customers in case of a power failure or natural disaster.