In an incredibly competitive environment where there are many offers, many different players and complex regulations, customers are looking for simplification. The criticality of interactions linked to the sector also call for an impeccable service quality and a technical ability to withstand ramping up in the event of natural disasters, for example.
Both social protection companies and major insurance companies have to set themselves apart in their relations with beneficiaries and underwriters, with a range of services and a high-quality, innovative customer service.
“Thanks to new customer relations channels, particularly mobile ones, insurance firms will be able to personalise communication and build customer loyalty while improving their performance”Ferdinand Rault, Commercial Manager, Insurance Sector
Prosodie-Capgemini offers solutions to personalise the relationship between clients and insurance companies and works with players from the sector to modernise the in-branch welcome and make all of the channels consistent.