Have you got a good insight on your multi-channel activity?
In customer relations centers that are subject to numerous multi-channel requests, quality and responsiveness are critical for maintaining a good service levels. Having a global monitoring of interactions and resources is necessary to manage your center efficiently.
Customizing your monitoring indicators according to your priorities and access them in mobility? Interacting with your agents in difficulty? Quickly adapting organization of your resources to a peak of requests? Finding optimization levers of your performance?
These are the strategic issues a Customer Relations Manager has to face these days.
Odigo Pulse brings you efficient multi-channel monitoring:
- Custom graphical monitoring of your interactions and resources with help of customizable wallboards available even on smartphones.
- Tools activated “in a click” to interact efficiently with your agents.
- A 360° management of the organization of your resources to guarantee responsiveness and flexibility.