How to reach us?
There are three ways to reach Odigo Support:
- The Customer Support Portal is where to create, update and view your cases online and where you access and search our comprehensive knowledge base.
- Emails is at firstname.lastname@example.org .
- Telephone works to. Call our global support desk at +33 1 41 86 13 86
Choose the right level of support
In addition to the world-class standard support that every Odigo customer enjoys, Premium Support options are available to Odigo clients that need direct access to our senior customer support team.
|Direct access to our expert support team 24 X 7 X 365||√|
|Toll free in native language||√|
|Online case management||√|
|Guaranteed Response Time||15 min|
|Guaranteed Service Restoration Time (critical incident)||2 hours|
|Guaranteed Service Restoration Time (major incident)||6 hours|
|Guaranteed Service Restoration Time (minor incident)||24 hours|
|A dedicated Technical Account Manager||option|
|Quaterly Business review||option|
|On demand case review||option|
|A block of PS hours to grow and optimize||option|