Odigo Care

How to reach us?

There are three ways to reach Odigo Support:

  • The Customer Support Portal is where to create, update and view your cases online and where you access and search our comprehensive knowledge base.
  • Emails is at hotline-client@prosodie.com .
  • Telephone works to. Call our global support desk at +33 1 41 86 13 86

Choose the right level of support

In addition to the world-class standard support that every Odigo customer enjoys, Premium Support options are available to Odigo clients that need direct access to our senior customer support team.

Standard Support
Direct access to our expert support team 24 X 7 X 365
Toll free in native language
Online case management
Guaranteed Response Time 15 min
Guaranteed Service Restoration Time (critical incident) 2 hours
Guaranteed Service Restoration Time (major incident) 6 hours
Guaranteed Service Restoration Time (minor incident) 24 hours
A dedicated Technical Account Manager option
Quaterly Business review option
On demand case review option
A block of PS hours to grow and optimize option