Odigo Concierge

Odigo Concierge leverage all last technologies for advanced interactions’ qualification, proactive targeting, and authentication.

On voice channel, we combine IVR technologies, mainly in natural language, and voice specific processing like voice biometrics or emotion detection.

On digital screens, we display web and mobile widgets, based on behavioral targeting and browsing context, virtual agents and chatbots for automated answers, escalation on live agent, visual IVR, including virtual hold and queuing bypass, etc…

We deliver chatbots directly in messaging apps as well (Messenger, Skype,..) for seamless, useful and innovative customer experience.