How do you deal with specific requirements of your customers?
Are your customers’ requests quickly understood? Does your IVR have functions of identification and authentification? Is your customer’s history well-used?
For companies looking to optimize the experience of their customers, smooth vocal reception integrating with customized answers is a priority. Whether it is about building customer loyalty or acquiring new customers, recognizing your customer in order to develop a long lasting relationship is a necessity.
Odigo Authentication offers a wide range of services to bring customization to your customer host system:
- Integrates best technologies in the market, to handle speech recognition, natural language and vocal biometric features.
- Optimizes recognition of your customers and personalize answers provided, with CRM/ERP, voice cookies, and Text to Speech.
- Interconnects gateways to your business applications for operation and updation of data of your CRM.