Odigo for Pega: Real-time & Telecom channels Voice, Video, SMS

Why move your contact center to the cloud?

Today’s ever-demanding customers ask for faster service from knowledgeable agents and sales representatives. It’s tough to keep up. Leverage Cloud for your contact center with Odigo.

Odigo will help you strike a balance between your needs to contain costs, have more control with less complexity, while maintaining a great customer experience. With Odigo you exude – More control, Less complexity, Better service.

What makes us different?

Odigo is a comprehensive one-stop shop, providing a cloud contact center solution with the addition of carrier, telephony and integration services. Our added value is based on 3 key components:

  • A proven voice technology expertise with the ability to deliver unmatched user experience.
  • The performance and the reliability of a telecom operator & carrier.
  • The global footprint of Capgemini to deliver global contact center solutions across the globe.