Blended ACD: increase your call center productivity

Would you expand productivity of your contact center?

Keeping agents busy and productive is the goal of every manager. Handling both inbound and outbound contacts optimizes the working time of your agents while increasing the volume of effective appeals.

So if you want your customers to be more responsive and deal with your agents more efficiently, a blended contact center is what you need.

An all inclusive blended ACD solution:

  • A cross-channel ACD with CTI functions, with an automated dialer in progressive or preview mode for your outbound contacts.
  • Provides you with web tools for self-governing control, monitoring your activity in real-time, and operating detailed statistics.
  • Enables 3rd party integration capabilities with API.
  • Rapid deployment that overcomes issues with infrastructure on your sites, together with an economic model for fast ROI.