The public sector is undergoing massive change, particularly as a result of major government reforms. Public bodies must respond to an increase in demands from users in an increasingly constrained economic context. Users now want to communicate with administration 7 days a week, in the same way as they do with e-businesses (by telephone, chat, social networks and video).
“Within this context, administrations must implement flexible cloud solutions that are quickly operational, which will make agents more efficient and improve the accessibility of services. Accessibility through new channels and the automation of remote services result in better management of costs and ensure that demands are directed to the right people” Ronan de Kergaradec, Commercial Manager, Administration Sector.
Prosodie-Capgemini helps administrations by offering them support and a personalised approach for executing their digital strategy.