#strategiec, Customer Strategy Tradeshow

2016 edition of the Customer Strategy Tradeshow is coming to an end and we would like thank you all for visiting our stand. During these 3 days, we had the opportunity to exchange experiences, meet with you for the first time or, in some cases, meet again those of you who we already know, present to you our newest products, particularly the offer prepared in cooperation with Microsoft. Sharing customer data between Odigo, Microsoft Dynamics and Skype Enterprise solutions enables a more efficient collaboration between all the services in your company. (link to the animation video)

 “This offer is a perfect realisation of our desire to propose a personalised, agile and proactive customer service. With this solution, we help agents access directly all the available information in order to give customers accurate answers, and offer the best experience possible, no matter the communication channel.” adds Wilfrid Guerit, Microsoft Business Solutions Director in France.

If you have seen our presentation  CRM Dynamics and Odigo, the symbiosis that offers 360° customer view o April, 13 and still have questions regarding the solution and its benefits, it’s okay, there were a lot of people. We are here to answer these questions.

During the conference on customer service issues, our customers also had a chance to take the stage.

Guillaume Montagnon, Food E-commerce Projects Manager at Carrefour, presented Pikit,  the new shopping application and explained how it integrates in the customer experience which is, in short, neither fully physical, nor digital but… Phygital!

Vincent Gufflet, Services Manager at Darty, talked about the success of the wireless button introduced in October 2014, presented its advantages and evolutions, particularly the videoconference, that allows to improve the customer support.  

Get a chance to meet Vincent Gufflet from Darty, Pole emploi, Caisse d’Epargne banking group and Humanis insurance group during the upcoming Talk, on 31st May in Gaité Lyrique. Register now, the places are limited!