Faced with a huge choice, customers naturally become more demanding with regard to the quality of their relationship with the chosen brand.

For operators, the main challenge lies in organising their Customer Service to respond to demands and improve the user experience other than by allocating more resources to handling interactions, while maintaining pressure on operating budgets.

Prosodie-Capgemini offers operators the option to outsource and shift these complex operations to the cloud, and to use its technical, state-of-the-art infrastructures.

On our blog