The opening up of the market and the introduction of new regulations mean that long-standing companies need to adapt. The increase in the cost of raw materials and stricter environmental constraints influence margins. Add to these historic challenges the impact of the recent and still gradual opening up to competition, leading to pressure from new competitors.
To confront these changes and set themselves apart, companies are implementing and improving customer loyalty and conquest strategies that are fairly new to this historic sector of our economy.
Thanks to its flexible solutions adapted to constantly changing organisations, Prosodie-Capgemini guarantees access to services 24/7 for optimised Customer Relationship management and to reassure and quickly alert people if required.