Once again, Gartner* has positioned Capgemini (Prosodie) in the Leaders Quadrant in the 2016 Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe.
According to Gartner organizations seeking support for customer service transformation projects should consider Capgemini’s Odigo platform.
* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.