Gartner Magic Quadrant for Contact Center as a Service (CCaaS)

Once again, Gartner* has positioned Capgemini (Prosodie) in the Leaders Quadrant in the 2016 Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe.

According to Gartner organizations seeking support for customer service transformation projects should consider Capgemini’s Odigo platform.

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