Prosodie-Capgemini offers connectors to key CRM players – Salesforce.com, Pega, Microsoft Dynamics, Oracle RightNow, etc. – through its Odigo Connectors offer.
The aim of these connectors is to be able to offer a unique user experience to customer relations users.
Indeed, it is no longer conceivable these days to multiply business interfaces for users. They are demanding access to all features enabling them to interact with their customers within a centralised CRM interface.
Raising of customer records, real-time actions on customer data during an interaction and maintenance of interaction records are all native features that enable quick processing of customer requests by customer advisers.
The statistical and supervision data of the Odigo solution is also built into the Odigo Connectors offer, giving flexibility to customer relations managers who therefore only need to log in to their CRM.
As the Odigo solution provides all of its features in API form, it was therefore very simple to make the Connectors offer available.
The use of these APIs enables other connectors to be developed to other market solutions or solutions developed in-house by our customers.