Online support 24/7
Enhance the online experience and take the strain off the contact centre
How many of your customers can’t find what they are looking for on your website or contact you for information? Odigo Virtual Assistant gives your customers qualified, full and interactive natural language responses 24 hours a day, 7 days a week. This leaves your advisers free to focus on matters that add value.
A knowledge base that is easy to add to
The knowledge base is managed via a simple and intuitive web interface that lets you structure knowledge; prepare responses, decision trees and URL redirections; and download documents, videos, etc. Tuning is particularly easy so that you can quickly exceed an 80% response rate.
Never leave your customers without a response
If an added value customer does not get a response, Odigo Virtual Assistant lets you easily and seamlessly escalate the case to an available adviser on Livechat, email or telephone, according to various criteria (e.g. a customer’s preference for certain channels, or any other business rule).