Use of social media

Only approved accounts are permitted to use the company logo.

The Capgemini Group is well aware of the current influence online social platforms—i.e. blogs, wikis, social networks and any other social media used within the Group and outside—have on how we interact. Online collaboration enables us to share our knowledge and our ideas, regardless of our status, our position or our experience. It is a way for us to take part in conversations on the subject of Capgemini’s areas of expertise.

Developed with all members of the Group in mind, these guidelines must be applied to any contribution on social platforms that makes reference to or that may affect the Group.

Reflection

Remember that most online social platforms can be likened to real public market places: everything that you find there is visible and accessible to all. Often, the line between professional data and personal information on these virtual exchange sites can become somewhat blurred. In light of changes to confidentiality and search engine indexing policies, it is now difficult to know exactly what will be shared, viewed or archived. Not to mention that anything published online remains in the public domain for a long time. Anything you publish implicates you personally. Therefore, you must remain consistent with regard to the image you want to portray to your friends, your family, your colleagues and your customers.

If you have the slightest doubt about whether content is appropriate to share online, don’t publish it. It’s better to be safe than sorry.

Responsibility

You are personally responsible for what you say and do, wherever you are, even online. Remember that when you take part in a conversation on a social network, you are speaking as an individual and not on behalf of the Group. Use the first person singular.

If you tackle subjects online that involve the Group to whatever extent, be transparent. Give your name and your position and say that you work for the Group. If you have a personal website that makes reference to the Group or affects it in any way, insert a disclaimer such as “the opinions expressed on this website are purely personal and do not in any way implicate Capgemini”.

Insofar as you are permitted by the law in force, please be aware that the Group reserves the right to monitor the use of social and collaborative platforms and take appropriate measures with the aim of protecting itself against improper usage that is likely to damage its reputation.

Creation of an account in the Group’s name or appointment as an official representative authorised to share information on the Group and its areas of expertise call for prior authorisation from the Group or its local marketing and communication teams. Only approved accounts are permitted to use the company logo. If you wish to represent Capgemini or set up an account for the Group, please contact your local marketing and communication team or the Group Web team. If the press or online media contact you on the subject of online content concerning Capgemini, please ask them to contact the Group's press office or your local HR manager.

Irreproachable behaviour

Your behaviour online must comply with our Code of Ethics.

You have an opportunity to help develop the Group’s reputation online. Use your expertise to contribute to discussions, provide help for resolving problems, share your enthusiasm about our working environment and promote training and the sharing of ideas.

Remember that the tone of your online contributions can be interpreted in different ways by different readers depending on how well they master non-verbal communication or cultural differences. Some participants may not be very familiar with the abbreviations, emoticons and other codes used in online communication. Bear in mind also that comments are often taken out of context. So stick to the facts.

Online relationships are based, above all, on one key element, trust. Earn this trust by using a respectful tone, even when you are disputing what other people are saying, and by responding to comments appropriately. If you realise you have made a mistake, correct it right away.

Do not engage in behaviour online that would be unacceptable in your workplace or even illegal. For example, do not make any unkind remarks, do not engage in abuse, intimidation or harassment, do not insult people and do not publish any content that is hateful, defamatory, threatening, discriminatory or pornographic.

Confidentiality

Make sure that confidential data and any other proprietary information relating to customers, the Group or suppliers is protected at all times. Do not publish online any content that you would not share with journalists, customers, analysts or competitors.

Make sure that any references to customers, partners and suppliers do not breach any confidentiality agreements. Please also pay heed to any confidentiality clauses you may have signed in your own employment contract.

Do not disclose any information about your colleagues or any other person, do not use their data inappropriately and never publish their photos without their permission.

Even with a single sign-on application (such as Talent, Connect, KM2.0, local intranets, TeamPark, and BlueKiwi), we recommend that users show some common sense with regard to information of a sensitive nature. Do not share any confidential information about customers, the Group or suppliers on social and collaborative platforms if access is not limited to a closely controlled, closed community whose participants have been authorised to receive information of this kind and if said platforms do not have appropriate security levels. Public sites are not suitable for the publication of internal communications between employees of the Group.

Copyright protection

Respect laws and regulations in force, especially laws governing intellectual property rights, copyright and trademarks.

You are not permitted to publish content or take measures that contravene laws or infringe Group or third-party intellectual property rights.

Final thoughts

Social and collaborative platforms, if used in accordance with this policy, can prove to be a powerful and highly effective communication tool. Take pride in your work and try to please others by aspiring to achieve better quality and greater efficiency. Above all, use common sense, pay attention to others and take the time to listen and make yourself understood.